Returns & Exchanges
At AROMELY, we want you to be completely satisfied with your home scenting experience; if you are not happy with your purchase, we offer a 30-day return window for all diffusers and unopened fragrance oils.
Initiate Your Request
Contact our scent experts via our online portal or email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack your items in their original luxury packaging, ensuring all power adapters, accessories, and manuals are included to avoid restocking fees.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for your records.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing